Homespun Naturals’ Company Policy
We enjoy excellent relations with our customers. We ask that all new customers understand our company policy. Please read it carefully. By purchasing our products, you agree to abide by our policies. If there are any problems at all with your order, you must contact us within 48 hours of the receipt of your order. No exceptions. You may email us at info@homespunsoap.com or call us at 417-593-2153. We will work with you to correct the matter.
Minimum Order:
We do not have a minimum order amount.
We do not require case minimums, so you may order as few as one of any item.
Returns:
We will accept returns only on defective items and only within 5 days of receipt of the items. We will have to examine the items to determine whether they are defective. If we determine items are not defective, a 40% restocking fee will apply and customer must pay shipping fees to return items to us.
Any returned items must be carefully packed and shipped UPS or FedEx, so the package is trackable and fully insured. No refund will be made on items returned to us that are not in sellable condition. Shipping is not refundable on non-defective items. No returns are allowed without prior authorization or 5 days after receipt of order.
Once our products leave our facilities, we cannot guarantee their purity. They are cosmetics and cannot be resold. In the event of a defective item, please call us and we’ll arrange to send a replacement as soon as we receive the defective item from you. Scent is very subjective and individual. Not liking a particular scent is not allowable as a reason for return. We have no minimum order, so you may easily sample scents.
Shipping:
We generally ship via UPS Ground or US Priority Mail however we will expedite shipping if you require it. You may choose 2nd Day Air, Overnight or 3rd Day. These options do cost you more, however, so it pays to anticipate your needs and order early. We will calculate your shipping fee when your order is ready to ship and will charge our actual shipping cost. We do not add handling fees. If you pay by PayPal, we will bill you for the shipping separately and when we have your order weighed and ready to go. If you have any questions or concerns, please ask. Also as the cost of shipping continues to increase due to high gasoline prices, it makes sense to order more products at one time. It does not cost much more to ship a $150.00 order than a $50.00 order. Shipping is always based on your location and the weight of your order. Once we have shipped your order, we will not refund shipping fees.
Turn-Around Time:
At certain times of the year we experience heavy demand for our products and orders may take a week or more to be filled. Please anticipate your needs and order early. Each order is custom-made for each customer. We label the products and package them as orders come in. All our products are made by hand. Smaller orders will take less time to complete than a larger order. Generally we ship orders within 1-3 days of receipt of the order and we do them in the order in which they are received. However, at certain times of the year we have a great volume of orders and great demand for our products, so you may have to wait one or more weeks before we can fill your order. Please anticipate your needs and order early. If you have special needs, please ask. We try to accommodate our customer’s needs at all times. If you need to rush your order, you may choose that option in the Shopping Cart. The Rush Order Fee is $20.00.
Damaged Products, Restocking Fees and Unauthorized Returns:
For items damaged in shipment, you must save the box, the damaged items and packing materials and contact UPS at 1-800-742-5877 immediately to file a claim for damage. You must contact us within 48 hours of finding the damage so we have a record of your claim. UPS will have to inspect the damaged goods as well as the box and packing materials in order to start the claims process. You must let us know about any damage within 48 hours and we will be happy to assist you with the claim process.
There will be a 35% restocking fee charged on orders cancelled after they have been filled and are ready to ship or failure to accept delivery of your order.
There will be no refunds issued on unauthorized returns. Please make your selections carefully and contact us with any questions you may have prior to placing your order. By purchasing our products, you agree to abide by our policies.
Our Policy Regarding Payment by Check or PayPal:
For those paying by check, we will not ship your order until your check has cleared our bank, usually in 7-10 days. To expedite your order, you may elect to send a Money Order or use your credit card. In the event of a returned check, we may charge a $25.00 fee. For those who pay for their order using PayPal, we will bill you separately for your shipping fees. The shipping fee must be paid before your order ships. For those who place orders with us and choose to use a credit card, we have a secure shopping cart. We do not store your credit information on our computer. It is stored offline in our files, which are completely confidential. If you have any other questions regarding our company policies, please be sure to e-mail us at info@homespunsoap.com
Verification Code:
Credit card processors are more aware than ever of security issues. For your protection, card processors are now asking for a “V-Code” or Verification Code which is located on the back of your credit card. You must include this number with your order’s payment information or shipment of your order will be delayed.
Privacy Issues:
Privacy Issues are becoming more important to people all the time. We all hate to have our privacy invaded by unwanted calls from telemarketers. I’m sure nobody enjoys receiving dozens of offers for credit cards every month, knowing your private credit files have been accessed by any company with the money to spend on mailing lists.
We do not collect any information about you during your visit. We do have a site meter, but it does not track individuals or collect personal information. It collects information on what kind of browsers our visitors use, where they were referred from, and how long they visited. We do not collect your e-mail address, your name or anything else that would identify you. You are free to look around at your leisure and be totally anonymous, as you should be. How many people like to have a salesperson hanging over their shoulders while they are shopping, reading labels, etc? Not too many, I would guess.
If you do choose to place an order or send us an e-mail, we will not send you any spam. You will never get any unsolicited e-mail or snail mail from us. We will never sell your name or any other information about you to any other companies.
For any other questions about our return policy, payment by check or privacy policy, please contact us at info@homespunsoap.com